Shipping policy

Shipping Policy

Thank you for shopping with Don Omar. This Shipping Policy explains how and when we process and deliver your orders.

Order processing
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are not shipped or delivered on weekends or holidays.

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates and begin from the date of shipping, not the order date. Delivery delays can occasionally occur and are not guaranteed.

Domestic shipping (United States)
Estimated delivery time is typically 3-7 business days after your order has shipped, depending on your location and the shipping method selected at checkout.

International shipping
We may offer international shipping to select destinations. International delivery times vary by destination and are typically 7-21 business days. Your order may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient and are not included in the product price or shipping cost.

Order tracking
When your order ships, you will receive a shipping confirmation email with a tracking number. If you have not received your order within the estimated delivery window, please contact us so we can assist you.

Damaged or lost packages
If your order arrives damaged, please contact us immediately with your order number and a photo of the item's condition. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control.

Contact us
If you have any questions about your shipment or delivery, please contact us at info@donomar.com. For fulfillment and shipping inquiries handled by our logistics partner, you may also reach out to comercial@besmart.technology or +1 786-606-2659.